How long will it take to get my order?
It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after releases! Your patience is appreciated.
Once we ship your gear, it'll get there in about this long:
Standard Shipping: This generally goes through ePacket and has basic tracking. Your gear should appear in about 1 to 4 weeks after we ship it, but can take up to 6 weeks or longer due to international delay.
Express Courier: Costs a bit more, but hey – fully trackable. Your stuff will arrive in about 7-15 working days once shipped. Note that sometimes this method of shipping requires a signature on delivery. If you aren't available when your parcel is delivered, the delivery driver will leave a card with instructions on how to pick up. If you'd like this method of shipping, get into contact with us for pricing.
Duties/Customs fees: Some countries may charge import duties and taxes or other random fees. Some couriers may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order.
Will my order be tracked?
Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can stalk your new gear all the way to your front door! Some items from time to time may not have tracking, so we ask that you contact us if you have an enquiries.
How can I pay?
This website accepts Paypal, Visa, Mastercard, Stripe & discount code payment. We can't accept any other forms of payment, sorry!
Can I pay in my local currency?
Giya Store processes all orders in United States Dollar so you will checkout using USD. Please note the amount shown on our website, if converted into your currency is a guide only. If you want to know the exact amount you will be charged please check with your bank before making a purchase as currency conversion rates and fees vary.
How do I make an order?
Just go to giyastore.com (hint: you’re already here) and click on a product you like and add to cart. Then just follow the easy checkout process and soon you’ll own some Giya Store gear (welcome to the team).
I’m getting an error when I’m trying to place my order, help!?
First and foremost, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at email@example.com and we'll see if we can track down the problem for you.
How do I make changes to my order?
If you've already made and paid for your order and need to request a change, you have one hour from when you purchased to quickly email firstname.lastname@example.org with your order number and the changes you need to make. During this hour, we should be able to add products to your order, change your delivery address or sizes.
I made multiple orders, can I combine them?
Unfortunately we can't combine orders for you as our system will not allow this. Our super ninja Warehouse team endeavours to pick and pack your orders in the most efficient and fair way. Do note that we have multiple packing and warehouse facilities available so your order may be split up into multiple shipments.
How do I cancel an order?
It’s the same deal as changing an order, you have one hour from when you made your order to email us at email@example.com to let us know you have to cancel. Why only one hour? Because after that your order slip is printed down in packing and sometimes even packed and ready to go.
How do I return or exchange an order?
Oh no :( but that’s ok we understand. If it has been less than 60 days since you ordered your item simply send us an email at firstname.lastname@example.org and we'll advise the return address.
You can choose a refund or store credit for the product purchase price (shipping not included). Please remember that we only allow returns or exchanges on items that a faulty. We cannot return or exchange for change of mind. Your gear needs to be in the original condition that it was sent out to you. Unfortunately we can't accept returns for any items that show signs of being worn around.
We highly advise that any item that has been approved for a return is posted back to us with a tracking number. If no tracking number has been given to us, we may not be able to confirm if the parcel has been return back or not. Note that the customer will be responsible for the return postage.
Where is my order?
You order has not turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to email@example.com and we’ll investigate. Please remember if we’ve just had a big release we might be a little slower at getting orders out. If you have received a shipping notification just consult your tracking number for the latest update on where your package of goodies are.
Can I return sale items if they don't fit or I change my mind?
No, sorry :( Sale release items just like standard items can only be returned if they are faulty. If you think you have received a faulty item please contact our CS team firstname.lastname@example.org and they will make it right!
It says ‘Sold out – no longer available’ will you restock?
It's very possible! Send us an email about the particular product you are interested in purchase and we will get straight back to you with details if we are planning to restock / re-release.
Sometimes we like to make products limited so that the people that do get them get to feel really special. But if a product says “Out of Stock” then you can totally email us at email@example.com & we’ll let you know when they’re back.
If you have any other enquiries, please don't hesitate to contact the team here at GIYA.